About EFurnitureUSA
Who is EFurnitureUSA?
EFurnitureUSA is a premier direct marketer of home furnishings delivered directly to your home. We pride ourselves on the products we sell, we stand behind the merchandise on our site and guarantee its premium quality. Our relationship with top vendors allows us to bring you the highest quality products at the lowest possible price. You will love the products you buy from us before and after your order. Our products are well packaged and easy to assemble. All of our products are made by companies that we personally love and buy from!
We deliver fast! We require our vendors to stock all items. We will not use vendors that do not have most items in stock at all times. Our customers have come to expect fast deliveries and that is just what we do. Sure there are times that something will go on back order, but it is very rare. 90% of our furniture ships in 3-4 days, and is delivered in 1-3 weeks.
What Our Customers Have to Say? Customer service is very important to us, we make every effort to make sure you are completely satisfied. Read what some of our customers had to say after getting their new furniture delivered. We do our best to ensure you have a good experience. When we need to step in and go the extra mile, we always do. Not all customers choose to rate our store, but we appreciate the ones that do for providing us valuable feedback.
How do I contact EFurnitureUSA if I have a question?
If you have questions about your order or any of our products, you will receive the quickest response via email. We are very committed to customer satisfaction, and will respond back to you as soon as possible. Please email us by clicking here.
Our business hours are Mon-Fri 9:00 AM - 5:30 PM EST.
Do you have a store?
We have a showroom location with a wide selection of our bestseller items. Our showroom is open to the public by appointment only.
Company and contact information:
EFurnitureUSA.com:
714 Lidgerwood Ave.
Elizabeth, NJ 07202
Tel. 877-469-6099
Fax: 908-659-9515
Product & Bed Questions
What size mattress do I have?
The dimensions are as follows (Please note that these are mattress sizes, not bed or bed frame sizes):
| Size |
AKA |
Width (inches) |
Length (inches) |
| Twin |
Single |
39" |
75" |
| Full |
Double |
54" |
75" |
| Queen |
Queen Size |
60" |
80" |
| King |
Eastern King |
76" |
80" |
| California King |
Western King |
72" |
84" |
Will the furniture require assembly?
Much of our furniture is assembled, but some of it is quick and easy to assemble. All parts including tools, screws, nuts and bolts are packed securely in small bags and boxed with easy to follow instructions. Typical tools that you may need include a hammer, an adjustable wrench and screwdrivers. If you need a service to assemble your furniture, we suggest Impact Resource Group who can provide assembly services throughout most of the United States. For more details, visit http://www.furnitureassembly.com or call 1-800-978-2669 for an instant quote.
Can you customize the furniture?
No. We cannot get any of our furniture customized.
Are finish colors accurate?
We make every effort to provide high quality images, and measurements to assist you in selecting your furniture. However, images may vary in color depending on your monitor color settings, personal perceptions, age, video card differences and printing variations.. Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your order we suggest contacting us by phone or e-mail in order to further assist you. Please note: We are not responsible for color variations or measurements that slightly off (three inches or less). All Returns will be subject to our return policies & fees.
Can I order individual pieces from sets?
YES! Contact us with the item number of the set and a short detail of the product(s) you are interested in and we will get you a quote.
Ordering Questions
Is my credit card information secure?
We use industry standard Secure Sockets Layer (SSL) encryption to safeguard all sensitive data transmitted to us. This means that your personal information - including credit card number, name, expiration date, and billing information - is encrypted so that it cannot be read by anyone else. Your credit card info is encrypted again in our database, so even our Customer Service team can't see the number. Your information will not be shared with any company outside of EFurnitueUSA and will be used for the sole purpose of processing your order.
EFurnitureUSA.com is a VeriSign Secure Site. The VeriSign seal at the bottom of any page allows you to confirm that we are who we say we are and that all the information you provide will be protected every time you use our service.
Our site security is audited on a daily basis by a third party company, GoTrust to further ensure the safety of your personal information.
Can I order by phone or fax?
Absolutely! If you feel more comfortable you may phone or fax your order our customer care representatives are available Monday-Friday, 9:30 am to 5:30PM EST to assist you.
Phone Order: 877-469-6099
You may also fax your order 24 hours a day by printing a Fax Order Form.
Order By Fax: (908) 659-9515
However, placing your order online is extremely safe and secure. Your privacy and security is our number one priority.
How do I know you received my order?
You will receive a confirmation e-mail within 24 hours of placing your order. If you do not receive your confirmation e-mail within 24 hours, please contact us to confirm your order.
Payment Questions
When am I charged for my order?
All orders placed begin to process immediately with our manufacturers, therefore, your card is charged 24-72 hours after you submit your order. We also have a Pre-Pay policy to protect ourselves from fraudulent orders.
What forms of payment do you accept?
Our secure web server payment technology accepts: Google Check out, Visa, MasterCard, American Express, and Discover Card.
How do I pay by personal check or money order?
EFurnitureUSA.com accepts Money Orders, personal & business checks. All Checks must clear before the order will be processed. If you would like to pay by check just print out an order form and mail it to us. Be sure to enter the correct item codes & sizes. You may also order via telephone.
Your check can be mailed to the following address:
EFurnitureUSA
714 Lidgerwood ave.
Elizabeth, NJ 07202
Do you charge sales tax?
There is no sales tax collected on any order shipped outside of New Jersey. EFurnitureUSA.com will collect the appropriate sales tax for orders shipped within NJ State regardless of where the purchase originates. Sales tax is collected on the total order amount. Sales tax will be calculated during the check out process. Tax Exempt Organizations should fax resale certificates after placing your order
What is Google Checkout?
With Google Checkout, you can quickly, conveniently and securely buy from many stores across the web -- using just one username and password. Use Google Checkout once, and stop creating new accounts every time you shop.
It’s easy. Simply do your furniture shopping here and add the items you’d like to buy to your cart. When you’re ready to complete your purchase, click the Google Checkout button. Sign up or sign in, review your order, and you’re done!
Used Google Checkout Before?
If you've used Google Checkout before, all you need to do is provide your Checkout username and password to buy from us.
New User?
If you’re using Google Checkout for the first time, you only have to fill out a single information page on the first purchase. After that, whenever you shop at any site that offers Google Checkout, you just need to enter your login name and password to make a purchase.
Shop with Confidence.
When you buy with Google Checkout, you can track all your orders in one place and rest assured, knowing that Google protects you from unauthorized purchases.
What will it cost to ship my item?
Most of our products have a fixed shipping amount for delivery anywhere in the continental US*. You can find the exact amount of shipping charges for an item on that item's product page.
* If you are listed as a rural area and your order requires special handling for delivery by our carriers then you may incur additional shipping costs.
Shipping & Delivery Questions
Can I change my shipping address if I need to?
Yes, you can change your shipping address. However, there is a $50.00 processing fee for all address changes that are submitted after an order is placed and processed.
In the event your order has already shipped, you may also be responsible for re-consignment fees charged by the carrier.
How can I track my order?
Once your order has shipped, we will email tracking information to you that will contain your tracking number, the name of the carrier that has your order, and their contact information for follow up. You will be able to check the status of your delivery timeframe either online through the carrier's web site, or via telephone. Our carriers will contact you a day or two prior to arriving to your location to set up a delivery timeframe with you. However, please contact the carrier to obtain an updated delivery status if you are not contacted within 5 days of receiving your e-mail.
How many shipments will I receive?
If you purchase items from more than one manufacturer, you will receive more than one delivery.
Please note that items may arrive on separate dates/times.
How long will it take to receive my order?
In-stock items usually ship within 1 week, unless otherwise noted on the product page of an item you are purchasing. Deliveries can take an additional 1-3 weeks after the shipping date, depending on location. As a company we always strive to reduce these times. We have found that deliveries occur well within our estimated timelines. However, we can not control exact delivery times, and do not guarantee delivery dates. Please keep in mind that inclement weather and holidays can often cause a short delay.
How do I schedule my delivery?
Most of our orders are delivered by Ground Freight Carriers some NJ, NY, PA orders ship via our own delivery service.* Deliveries are generally scheduled between Monday thru Friday 9:00 am thru 5:00 pm. Our Ground Freight carriers will contact you to schedule a delivery window with you. A signature is required at the time of delivery. Carriers try their utmost to deliver between the scheduled appointment times. However, please understand that these are just estimated timeframes and we can not guarantee this window. If the delivery window changes, we make every attempt to notify you. Please note that any missed deliveries may incur additional redelivery costs.
*At times we do use carriers such as FedEx, DHL or UPS doorstep service is usually available, and they do not call prior to delivery.
How many attempts will there be made to deliver my order?
Our carriers generally only make one attempt to deliver your order. If you miss your scheduled delivery timeframe, you may be charged a redelivery fee by the carrier.
What if I live outside the continental USA, can you ship to me?
At this time we only ship to the 48 states in the Continental USA, We generally do not ship to Hawaii, Alaska, Canada or Puerto Rico. However, if it is a very large order we may be able to accommodate you by adding extra shipping charges. Not all items can be shipped and sometimes a freight forwarder is needed and that would be at the additional expense of the customer. We will do everything possible to help you, please call our customer service team for more details, or simply place your order and we will contact you with additional information. . Credit cards may be refused for international orders if we can't verify the bank info. We may require payment via certified check or money order payable in US funds.
Can you ship to APO / FPO addresses?
Sorry we cannot ship to APO / FPO addresses. Our cartons are too large. You may want to ship to a friend or relative who can then forward your shipment.
How do I contact my carrier?
Please be sure to check your shipping confirmation email for your tracking number and shipper for your order. If you have not received your shipping confirmation email, your order has not yet left the warehouse. Most of our carriers provide online tracking capabilities right on their web sites. You may also contact most of our shippers by telephone in order to check the shipping status of your order.
What happens in the unlikely event that I am shipped the wrong item?
Please do not accept any items that have been shipped to you in error. Please refuse delivery and contact customer service. If you realize you have been shipped the wrong item after you have accepted delivery. Please contact customer service within (5) days using the contact us form.
Will the carrier bring my order into my home and set it up?
EFurnitureUSA offers "Curb Side Delivery", which is delivery generally to the entrance of your ground level home or apartment building. At that point you will need someone to move them into your building or residence, if you ordered a heavy or bulky item, make sure you have someone who can help you with it. Set up of new furniture, and removal of debris or old furniture is not included. Inside delivery can be arranged for an additional fee around $80. but it depends on your situation and is evaluated on a case by case basis. Please call for details. See also White Glove Delivery below.
Do you offer White Glove delivery?
White Glove Delivery is a premiere delivery service available on select items. White Glove Delivery includes inside placement of products into your room of choice, delivery of items up to two (2) flights of stairs, unpacking of items, debris removal, and product set-up
Please note, stair carries in excess of two flights will be billed an additional $25.00 per flight per shipment, and will be collected at the time of delivery.
Please inspect the merchandise thoroughly prior to the delivery agent’s departure.
White Glove Delivery Service is available in most areas within the Continental US. If you are located outside of the regular delivery service area you will be notified by email of additional delivery charges before your order is shipped. Extraordinary delivery conditions may require an additional fee to be paid
What happens if I am missing boxes?
Count the number of cartons received and compare it against the number of cartons indicated on the Proof of Delivery Form.
a. Please note on the POD form if you are missing any cartons, and notify us immediately.
b. Also, please note on the POD form any cartons that are damaged and were either refused due to significant damage or accepted for further inspection.
c. In addition, please indicate on the same POD form what cartons were accepted in good condition.
d. Please contact us using our damage form for assistance on any missing item issues.
.
Policy Questions
What is EFurnitureUSA's Damage Policy?
Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately.
a. If your carton appears only slightly damaged, write "Package Damaged" on the Proof of Delivery (POD) form and accept the carton for further inspection.
b. If your carton shows a significant amount of damage please refuse the damaged cartons only and notify us immediately. It is not necessary that the entire shipment should be refused all together, only the damaged pieces.
c. Please contact us using our damage form for assistance on any damaged items issue.
d. If packaging was in good condition, but the product was not, you must contact us in writing along with pictures within 48 Hours of receiving shipment so that we can mitigate with the shipping company.
Your furniture will be either repaired or replaced at no cost to you at the discretion of EFurnitureUSA.com. We will take the quickest route to rectify the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item. Failure to contact us within 48 hours will cause in an extra charge to your credit card or a replacement denial.
Once you have contacted us in regards to the damage, we will send you documentation which details the claim procedure and possible solutions.
Please keep in mind that digital photos will be required. If a replacement is declined and you would rather cancel your order you may choose from the following. Upon receipt of return we will issue a refund, store credit, or exchange at your request. All refunds, exchanges, or store credits are less a 20% restock fee and actual round trip shipping charges. We are not responsible for any damages not reported within 48 hours days of arrival.
e. Missing items must be noted on the Proof of Delivery Form at the time of delivery. Otherwise additional replacement costs may be incurred.
Is my item insured for shipping damage?
Yes, every item is shipped fully insured. The insurance cost is included in our shipping & handling fee.
What is EFurnitureUSA's Warranty Policy?
All products come with a standard warranty against manufacturers defect. Most manufacturers offer a 1 year warranty against defects. We only select the finest manufacturers with top reputations for quality assurance. However, we strongly recommend adding our Extended warranty because it is such a small fee to protect your investment. This product extends the warranty 3 years beyond the standard warranty. We strive to carry quality furniture that will very rarely require utilization of the manufacturer's warranty
What is the EFurnitureUSA return and refund policy?
We know that you will be very pleased with our products, and your satisfaction is important to us. In the unlikely event that you are not happy with your purchase, you must contact us via e-mail by clicking here within 4 days of your shipment being delivered in order to be eligible to return items. Please remember shipping damages or manufacturer defects do not warrant the return of furniture. Damaged furniture will be replaced, repaired, and dealt with accordingly to ensure you are satisfied with your purchase.
You must contact us with your return request within 4 days from the date you receive your furniture. Authorization from a manager is needed before any furniture is returned. To get your Manufacturer's Return Authorization Number, you must contact us. No returns will be accepted without a Manufacturer's Return Authorization Number. we will require a Return Authorization number from the manufacturer in order to arrange pickup and shipping to the manufacturer. You, the customer, are responsible for Return Shipping Fees which are not the same cost as your original shipping charge. Return Shipping
Fees are estimated at 20 - 30% of the purchase price. The actual charge will be deducted from your refund. You will receive your refund after the shipment is received in new condition and in good order.
If you decide to return your furniture, a 20% restocking fee will apply for all returned merchandise, plus actual shipping charges to receive the product from the manufacturer, plus all shipping charges to return the furniture to the manufacturer. If your item was shipped "Free Shipping," we will charge our "actual" outbound shipping charges.
Further, if authorization to return your furniture is granted, the entire purchase must be in the original packaging and in the manufacturers' original new condition. In the event that an item is returned in damaged condition following a return, additional charges for repairs will apply - so please be sure it is very well packaged and handled with care. We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address. All furniture must be returned to the same warehouse where it was delivered from.
As soon as we have received and inspected the return, we will apply the credit amount (less shipping fees and restocking fees, as noted above).
A few of our vendors may be excluded from our return policy. Special orders where custom fabrics or colors are selected are non-refundable. Bedding and linens are also non-refundable and can't be exchanged Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable. Special order products such as items where fabrics can be selected are non refundable. Request Return Here
Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture.
What is the EFurnitureUSA cancellation policy?
All items on our site are clearly marked with approximate ship times. Orders placed on our online store are charged and processed quickly. Once we receive your order, we immediately place your items into production and process the order for shipment from our stock. Cancellations will only be accepted within 24 hours of orders being placed if item has not shipped**. A cancellation number will always be assigned upon cancellation. You will need to provide this cancellation number in the event of any discrepancy. Orders without a valid cancellation number will be subject to our full return policy if the order was refused. Submit cancelation request
Please note that a 5% processing fee will be charged for all cancellations.
**Items that have shipped can not be cancelled. However, you may take an advantage of our Return Policy.
What if the item becomes unavailable for some unforeseen reason?
We will contact you and suggest a substitute product available to you at an equal or higher value. If the alternate product does not meet with your satisfaction, we will offer you the ability to cancel your order.
Please note that occasionally our policies do change. If you have any questions please contact us.
Can I make changes to my order?
Yes, changes must be submitted in e-mail to the customer care department. You may email us by clicking here. Changes will be accommodated if item has not shipped. If changes are possible, your exact changes will be confirmed via e-mail. *Please note we will try to accommodate all changes whenever possible however, submission of e-mail does not guarantee that change can be accommodated.
Disclaimer of Liability: To the extent permitted by law, neither Efurnitureusa.com nor any of its employees, related partners or their respective officers or employees will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. Efurnitureusa.com maintains the exclusive right to cancel or refuse any order without limitation. Including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.Unless otherwise specified, all materials appearing on this site, including the text, page design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement are the property of Efurnitureusa.com. Copyright 2008 - 2009, ALL RIGHTS RESERVED. The use of any Efurnitureusa.com trademark or service mark without Efurnitureusa.com's written consent is strictly prohibited. All other trademarks or service marks are property of their respective owners.
We pick our vendors very carefully. We require that they stock the furniture, package it to arrive safely and provide excellent service after the sale if needed. Also please understand that sometimes furniture does go on back order. We are entirely dependent on our suppliers to relay back order information. Please be understanding when these rare situations arise.
Thank you! |
